We’d built up a bunch of stuff to shred, so we went to town. We read the instructions, and were very careful to only feed it the recommended 8 or 10 sheets (and we often did less). What’s the result? The thing is entirely gummed up. It no longer carries out its only function. It shreds no more.
The above photo shows the state of the blades and gears after I spent an uncomfortable half-hour pulling paper out of the thing.
Ativa is a private label of Office Depot. Check out the reviews for this device on the US Office Depot site (the Canadian site has no reviews). There are five reviews, and they’re all one out of five stars!
I’m a firm believer in caveat emptor. We should have taken some time to do a bit of research. Still, if your customers unilaterally tell you that a product doesn’t work, it behooves you to stop selling it.
As you might imagine, the next time I need something for our office, I’m going to Staples.