You know, it’s striking how quickly a company can antagonize me. I called Vonage tonight, eager to sign up for their basic package, as part of our ongoing international phoning strategy.
All I wanted was a basic package, so that I could have their voicemail-to-email service. People call our mobile numbers in Vancouver, and the call gets forwarded to our Vonage number. They leave a voice mail message, and the message gets emailed to me. Simple, right?
Unfortunately, they won’t let me sign up for any Vonage service without also giving me some hardware. Some of the hardware is free, but I don’t want any of it. Vonage confirmed that I don’t need it for my particular problem.
Perversely, I want to cut them a deal, but they won’t take it. I want less from them (that is, no hardware), but I’m willing to pay the full price for the service. I spoke to two different agents, and neither could help me. I asked to talk to a manager, they put me on hold, and I got bounced to some French language telephone blackhole.
Adieu, Vonage, I hardly knew you. Bonjour Primus. I’ll call them tomorrow morning to see if they won’t send me hardware.