Er, no offense to my other clients, but RobotReplay is the coolest thing any of you have done in quite a while. From the OAQ (that’s occasionally asked questions):
It’s an online service that records and plays back visitor sessions for nearly any website, corporate site or blog. The recorded sessions show how visitors interact with a website–every mouse movement and click, keystroke, where users click, how far down the page they scroll and how long they stay on a site.
It’s free, and in open beta, so go give it a try. It’s a little head-wrecking the first time you watch a recorded session of one of your site visitors’ mouse arrow moving and scrolling around the screen. You get to see, for example, if they read a whole article before giving up. There are some screencasts on the home page that you can watch as examples as well.
The implementation is pretty much like any Web 2.0 add-on. The site generates a bit of javascript, and you insert it into your website, blog template or whatever.
There wasn’t a good category name for these services (ClickTale and TapeFailure are two competitors), so I made one up: ‘cinelytics’. Goofy, I know, but we’ll see if it sticks.
If you’re so inclined, you can Digg RobotReplay–some nice, random fellow submitted it to Digg last night.
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