I own the Honda Civic of cell phones. It works fine, and doesn’t break when I drop it. I rarely use my phone–I may go a whole week without making or receiving a call on it. However, I’ve got some new requirements that my current phone doesn’t offer:
- I’m leaving the country with increasing frequency. I need my phone to work
anywhere (well, anywhere inhabited) on the planet.
- Calendar-synchronization would be nice.
- I’d like to read email remotely, a la the Blackberry.
- As I’m going to Paris in about 48 hours, I’d prefer to stick with my current
provider and just upgrade. These
are the products they offer.
- Some kind of note-taking interface (whether a stylus or keypad) would be
- It’s not required, but a camera would probably be fun.
Things I don’t need:
- Any sort of video or audio storage capacity. I’ve already got an iPod, and
it rocks my world.
- Anything that goes in a frickin’ holster on my hip.
I’m taking any and all recommendations. If you think I’m missing requirements,
let me know. If you think I won’t need some of the things I’m saying I do, let
me know. Frankly, my cell phone knowledge is shamefully thin.
I fully got the run-around at the store. They advised me that for upgrades to existing plans, I had to call Customer Service and have them send me the phone. As I’m leaving for Europe in a couple of days, that wasn’t going to fly.
I called Customer Service, prepared to be pissed off, but the clerk there fully took care of me. He offered a work-around which, while not entirely satisfactory, should put the phone in my hands by the end of tomorrow. Basically, I buy the phone at full price from the store, then call Customer Service to enable a 24-month plan and they’ll reimburse the difference.
This is perhaps the first time I’ve had a positive customer experience from a mobile provider (though points off for the idiots working in the store, who were clueless about the technology and didn’t seem interested in taking my money).